AGENDA AT A GLANCE

The agenda is now taking shape, with a strong panel of industry speakers already lined up across the programme. We are now in the process of aligning speakers to specific sessions, with final confirmations to be announced shortly. The overview below sets out the topics, priorities and level of discussion - please scroll to the bottom of this section and navigate through the agenda pages using the side arrows. 

24 June (This Day): Customer, Communication & Behaviour Change

Day Two focuses on how smart metering is experienced by the customer.

Relevant roles include:

• Customer Experience & Strategy 
• Billing, Revenue & Complaints 
• Vulnerability & Engagement Teams 
• Field Teams, Contact Centre & Digital CX 

23 June (Day 1): Strategy, Asset & Operational Delivery

Day One is designed for those responsible for delivering smart metering at scale.

Relevant roles include:

• Asset  & Network Management 
• Smart Metering Programme Leads 
• Capital Investment & Strategy 
• Operational & Data Transformation 
• Field Teams & Engineering 

The focus is on turning smart meter data into operational performance and measurable ROI — moving beyond rollout to real system-wide impact.

The emphasis is on driving behaviour change, preventing complaints, and building trust as data becomes more visible.

While each day targets different teams, the value comes from attending both.

Smart metering only works when operations and customer strategy are aligned — this event is designed to connect those perspectives into one coherent approach.