Why We’re Only Bringing the Right Solution Providers into the Room

Utilities want strategic conversations with the vendors who can genuinely help them hit their AMP8 and C-MeX priorities—especially in a post-Cunliffe review environment where regulatory scrutiny is intensifying.

Many of the most talked about tools—AI-enabled complaints insight, automated vulnerability detection, new billing platforms—are already in pilot phase. But what utilities are demanding now is evidence: can it scale? Can it integrate? Can it prove its impact?Billing accuracy, feedback loops into affordability modelling, and seamless links with customer-side smart metering are just the beginning.

Every utility is asking: who’s operationalised successfully the end-to-end customer journey? Who’s managed to combine proactive service triggers, complaint prevention, and billing systems into a single operational flow? 

One consistent theme: vendors must make it easier. Utilities want ease of integration and simplicity—especially when the underlying architecture is still fragile or pre-upgrade. Vendors that show how to reduce complexity and deliver a clean customer view will find 

New opportunities, faster. 

This business conference will feature only a select group of up to 20 solution providers, integrated directly into the agenda—not hidden in an exhibit hall. We’re expecting around 150–200 utility leaders—each one handpicked for their role in delivery, decision-making, or digital transformation. 

 Expect high interest in anything related to

• AI for complaints triage, insight generation, and automation (with human validation)
• Affordability and vulnerability detection engines, particularly those that meet defensibility thresholds
• Segmented and behavioural comms journeys—moving beyond blanket SMS/email
• Plug-and-play tools that support integration without re-architecting the core stack
• Customer feedback analytics that go beyond form fills and generate system improvements