Why International Utilities Are Paying Attention to the UK’s Customer Transformation Agenda

Utilities around the world are watching the UK water sector closely. That’s not just because of the pressures introduced by PR24 and AMP8—it’s because the challenges we face here are mirrored globally: affordability, service recovery, digital engagement, and the need for trust restoration. 

We’ve deliberately included insights from international utilities because:

A) UK operators want to learn from global peers, and
B) Some overseas utilities are further ahead in specific areas and provide highly relevant case studies worth examining.

This is not just a showcase for UK water strategy—it’s a working forum for every water utility serious about operationalising customer transformation. From proactive communications and smart metering integration to digital trust-building and affordability, the models already exist somewhere in the world. 

The role of this conference is to bring them to light, stress-test their relevance, and adapt them to AMP8 delivery realities. Whether you’re attending from Manchester or Melbourne, Stockholm or Paris—you’ll find relevant insight, meaningful collaboration, and concrete examples to inform your next steps.