Virtual Business Conference, 2 & 3 December 2025

Water CX 2025 - Customer Experience Transformation For Water
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    • Directors Of Customer CX
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    • Home
    • AGENDA
      • AT A GLANCE
    • SPEAKERS
      • INCLUDE
    • VIRTUAL PLATFORM
    • REGISTER
      • For The Conference
    • THE VIRTUAL CONFERENCE
      • How It Works
    • OPPORTUNITIES
      • SPONSOR
    • WHY ATTEND?
      • Directors Of Customer CX
      • Operational Heads
      • Field Team Leaders
      • Solution Providers
      • International Utilities
      • Who You Will Meet
      • Key USP's
    • PARTNERS
      • SPONSORS
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Water CX 2025 - Customer Experience Transformation For Water

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  • Home
  • AGENDA
    • AT A GLANCE
  • SPEAKERS
    • INCLUDE
  • VIRTUAL PLATFORM
  • REGISTER
    • For The Conference
  • THE VIRTUAL CONFERENCE
    • How It Works
  • OPPORTUNITIES
    • SPONSOR
  • WHY ATTEND?
    • Directors Of Customer CX
    • Operational Heads
    • Field Team Leaders
    • Solution Providers
    • International Utilities
    • Who You Will Meet
    • Key USP's
  • PARTNERS
    • SPONSORS

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Speakers Include:

Sukhvinder Kaur-Stubbs Chair, Customer Challenge Group, Thames Water

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Sukhvinder Kaur-Stubbs Chair, Customer Challenge Group, Thames Water

James Walker, Director, Dispute Resolution Ombudsman

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Sukhvinder Kaur-Stubbs Chair, Customer Challenge Group, Thames Water

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Natasha Tuke Customer Experience Leader, Anglian Water @one Alliance

Natasha Tuke Customer Experience Leader, Anglian Water @one Alliance

Alison Thompson, Regional Chair, Water Share + Customer Challenge Group, Pennon Group

Andrew White, Senior Leader, Consumer Council for Water

Natasha Tuke Customer Experience Leader, Anglian Water @one Alliance

Gary Adams, Head of Metering Operations, Northumbrian Water

Gary Adams, Head of Metering Operations, Northumbrian Water

Natasha Tuke Customer Experience Leader, Anglian Water @one Alliance

Gary Adams, Head of Metering Operations, Northumbrian Water

Dr Armenak Antinyan, Head of Behavioural Economics, Thames Water

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

Dr Armenak Antinyan, Head of Behavioural Economics, Thames Water

Seán Murray, Head of Affordability and Vulnerability, E.ON Next

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

Dr Armenak Antinyan, Head of Behavioural Economics, Thames Water

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

James Hawthorne, Principal, Vulnerability & Customer Policy, Ofwat

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Theresa Malloy, Customer Insight Specialist, Watercare Services, Auckland, New Zealand

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Benjamin Gardner, Professor in Psychology, University of Surrey

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency California

Mumin Islam, Head of Innovation, South Staffs & Cambridge Water

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Krishane Patel, Behavioural Insights Lab Manager, Financial Conduct Authority

Sarah Castelvecchi, Consumption & Behaviour Change Lead, Anglian Water

Krishane Patel, Behavioural Insights Lab Manager, Financial Conduct Authority

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